Khobraa Alsahraa Cleaning Services (“the Company,” “we,” “us,” or “our”) provides residential and commercial cleaning services, including house cleaning, office cleaning, deep cleaning, move-in/move-out cleaning, after-party cleaning, hospital/clinic cleaning, and swimming pool cleaning, through our website and booking channels. This Privacy Policy explains how we collect, use, store, and protect your personal data, and how you can exercise your rights regarding that data.

By using our website, contacting us to book a service, or otherwise engaging with our Services, you agree to the terms of this Privacy Policy.

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1. Your Privacy Is Important to Us

1.1 Your privacy is important to you and to us. We will protect the information you share with us. To protect your privacy, the Site follows different principles in accordance with worldwide practices for customer privacy and data protection.

1.2 We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. Personal Information means any information that may be used to identify an individual, including but not limited to a first and last name, a home or business address, an email address, a phone number, or other contact information.

1.3 In general, you can visit our web pages without telling us who you are or revealing any personal information about yourself. If Personal Information is revealed to us, we will not sell or give away any content of your Personal Information to anyone except people who may be involved in the delivery of our Services (for example, the cleaning staff assigned to your booking).

2. Information We Collect and How We Use It

2.1 When you visit our website or book a Service, we collect and store information about you, your device, and your activities. This information may include but is not limited to:

• • Your computer’s or mobile device’s IP address and technical information (device type, browser, or operating system)

• • Your full name, phone number, email address, and residential or business address provided when booking a service or contacting us

• • The location or property address where the cleaning service is to be performed

• • Service preferences, special instructions, and scheduling details (hourly, weekly, monthly, or one-time bookings)

• • Payment and billing information related to service bookings

• • Communications with our team via phone, WhatsApp, email, or the contact form

• • Duration and pages visited during your use of our website

2.2 We collect this information primarily to schedule and fulfill your cleaning service requests, assign appropriate staff, process payments, respond to inquiries, and improve our services.

3. Data Retention

We retain your personal information for as long as reasonably necessary to provide our services and meet legal obligations. Specifically:

• • Booking and contact information is retained for the duration of our ongoing service relationship with you.

• • Upon your request or closure of your account/booking history, your personal data will be deleted or anonymized within 30 days, unless retention is required by law.

• • Payment and transaction records are retained for a minimum of 1 year for financial and legal compliance purposes.

• • Website log and usage data (IP addresses, session information) is retained for up to 6 months for security purposes.

After the applicable retention period, your data will be securely deleted or anonymized so it can no longer be associated with you.

4. Your Right to Data Deletion

You have the right to request the deletion of your personal data at any time. To submit a data deletion request, you may:

• • Email us at: Info@khobraaalsahraa.com with the subject line “Data Deletion Request”

• • Call or WhatsApp us at: +971-50-6184182

Upon receiving your request, we will:

• • Verify your identity to protect your data from unauthorized deletion

• • Process your deletion request within 30 days

• • Send a confirmation once your data has been deleted

Please note that some data may be retained even after a deletion request where required by law, for legitimate business purposes such as fraud prevention, or to resolve disputes and enforce our agreements (e.g., payment and transaction history).

5. Eligibility

5.1 To book services through our Site, you must be of legal age and have the authority to enter into an agreement for services at the specified property (whether as an owner, tenant, or authorized occupant).

5.2 If at any time the Company has reason to believe that a booking has been made with false or unauthorized information, the Company reserves the right to cancel the booking and refuse current or future use of our Services.

5.3 Customers agree to:

• • Provide accurate, current, and complete information when booking a service (contact details, address, and access instructions)

• • Promptly update their contact and booking information to keep it accurate

6. Proprietary Rights and Trademarks

6.1 The Site contains copyright material, trademarks, and other proprietary information, including text, photos, video, and graphics. All such material is either owned by the Company or licensed from a third party.

6.2 Visitors may view content on the Site for personal, non-commercial use only. No copying, redistribution, retransmission, or commercial exploitation of Site content is permitted without the express permission of the Company.

7. Disclaimer and Liability

7.1 Use of our Services is subject to the terms agreed at the time of booking. The Company takes reasonable care to ensure the accuracy of information on the Website but makes no guarantee that all content is complete or error-free.

7.2 The Company is not responsible for delays or issues arising from technical malfunctions of telephone networks, computer systems, or third-party communication platforms (such as WhatsApp) used to coordinate bookings.

7.3 To the extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential damages arising from the use of our Services.

7.4 Force Majeure: The Company will not be responsible for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, extreme weather, public health emergencies, or failures of third-party service providers.

8. Payment Security

8.1 We take reasonable precautions to protect your payment and personal information from loss, misuse, unauthorized access, or disclosure.

8.2 We do not guarantee that electronic payment transactions are entirely free of risk. The Company shall not be liable for discrepancies arising from misuse of payment details by third parties outside our control.

8.3 Where payments are processed through third-party payment gateways, resolution of payment-related complaints remains the responsibility of the respective payment service provider. Customers are encouraged to review the privacy and security policies of any third-party payment provider used.

9. Refund and Cancellation

In the event a customer is entitled to a refund for any reason related to a booked service, the Company will, at its sole discretion, either (i) issue a refund, (ii) reschedule the service, or (iii) provide credit toward a future service. We may request additional information before processing a refund, and you agree to cooperate with us.

10. Dispute Resolution

In the event of any dispute or disagreement arising out of or relating to our Services, the parties agree to first attempt to resolve the matter informally by contacting our customer service team. If the dispute cannot be resolved through negotiation, both parties agree that any legal action or proceeding shall be brought exclusively in the competent courts of Dubai, United Arab Emirates.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 18, and bookings must be made by an adult. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately at Info@khobraaalsahraa.com and we will take steps to delete such information.

12. Third-Party Services

Our website and booking process may use third-party tools for analytics, communication (such as WhatsApp Business), and payment processing. These third-party services may collect data in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with through our Site.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to submit a data deletion request, please contact us:

Email: Info@khobraaalsahraa.com Phone / WhatsApp: +971-50-6184182 Landline: +971-04-2726682 Address: Office no. F1-281, Green Community Lake Apartment building 4, DIP 1, Dubai, United Arab Emirates, 500001 P.O. Box: 81815

14. General Provisions and Updates

14.1 If any provision of this Privacy Policy is deemed void, unlawful, or otherwise unenforceable for any reason, that provision shall be severed and the remaining provisions shall remain in force.

14.2 The Company reserves the right to permanently or temporarily suspend or terminate your access to all or parts of the Site and Services with or without notice, including in case of breach of these terms.

14.3 The Company reserves the right to update this Privacy Policy at any time. Customers are responsible for reviewing this page periodically to stay informed of the current terms.